Travel is one of life's great joys. But even the most carefully planned trip can
be complicated by unforeseen events. Whether it's lost luggage, cancelled flights,
or a medical emergency, an unexpected mishap can turn a relaxing vacation into a
taxing experience. Access America's travel insurance is designed to keep your travel
on track. Our goal is to save you money, safeguard your journey, and make your vacation
memorable for all of the right reasons.
Of all the times for Nancy's daughter to get the flu, it had to be before the big
trip to Florida. Nancy was stuck by the bedside of a sick and disappointed child.
Luckily, Nancy purchased a Family Basics travel insurance plan with
Trip Cancellation coverage. Nancy was fully
reimbursed for all her non-refundable travel expenses including plane tickets and
theme park passes.
When her daughter was feeling better, the two rebooked their trip to the big amusement
park.
A 60-hour work week is the norm for Nancy, an executive whose personal digital assistant
buzzes throughout the day. So, it wasn't surprising when the CEO called the night
before her trip to Maui. He had scheduled a meeting with their biggest client and
he needed her to make a presentation. Knowing that she was counted on, Nancy cancelled
her vacation and got to work.
Nancy knew her vacation investment wouldn't be lost because she had purchased Access
America's Classic travel insurance plan with BizPack
extended coverage. BizPack, an Access America exclusive,
enhances Trip Cancellation coverage by adding work-related
covered reasons including Required to Work.
Nancy's presentation wowed the client, and the CEO rewarded her with an extra week
off.
Nancy couldn't wait to set sail on her long-awaited cruise, but first she had to
fly to the port-of-call in Galveston. Eager to get going, she arrived at JFK International
Airport in plenty of time. Then, Mother Nature changed her plans. A snow storm in
New York shut down the airport and Nancy's flight to Galveston was cancelled.
Fortunately, Nancy purchased Access America's Classic
travel insurance plan and not the insurance offered by her cruise line. Their plan
would not have covered Nancy's flight because it was purchased separately from her
cruise.
A quick call to Access America's
24-hour assistance hotline put her directly in touch with a personal travel
representative. He worked, on her behalf, with the airline and got her on the next
available flight, this time to Cozumel, to meet the ship. Unlike everyone else who
was standing in line at the gate scrambling to get a new flight, Nancy was enjoying
dinner at an airport restaurant (and got reimbursed later for the unexpected meal).
As the snowflakes fell over Chicago, Nancy knew her vacation to Aruba was on hold.
Flight traffic at O'Hare International Airport was suspended for a day and left
weary travelers spread out around the airport, waiting for the storm to pass. Nancy
didn't have to wait around because she purchased Classic
from Access America.
The plan came with Travel Delay protection which provided her
with $150 a day, just enough to get a hotel room and a meal. Instead of lying across
the floor of the airport, Nancy stretched across a queen-sized bed, waiting out
the storm.
One hundred mile-an-hour winds whipped through Tahiti, knocking down trees, smashing
out windows and felling power lines. A strong storm surge washed away everything
that wasn't tied down. Nancy found herself in a hospital far from home, unable to
manage her own care.
Access America representatives sprang into action to provide Nancy with the care
she needed. Doctors and nurses from our parent company, Mondial Assistance (pronounced
mawn dyaal), the world's largest travel insurance and assistance company, were dispatched
to Tahiti from operation centers in the region. They found Nancy, and other customers
injured in the storm, and arranged the complex process to evacuate them to a better-equipped
facility in another country. The $100,000+ evacuation and the hospital bills were
covered by Nancy's travel insurance allowing her to focus on her physical recovery.
Mondial Assistance
physicians have personally evaluated thousands of hospitals, clinics, and medical
professionals around the globe.
After stepping off the plane in Galveston, Nancy made her way to baggage claim and
waited for her luggage. But after 45 minutes and no sign of her bags, she checked
in with her airline and found that her bags were misrouted and wouldn't arrive for
at least another day.
Without a change of clothes, or even shampoo and toothpaste, Nancy needed to shop
for a few essentials. Fortunately, her Access America
Classic travel insurance plan included Baggage Delay protection, allowing her
up to $200 to purchase what she needed until her luggage arrived.
Thanks to Access America, Nancy's tardy luggage didn't put a damper on her first
day of vacation.
Walking the crowded streets of an island paradise, Nancy stopped to buy some souvenirs
to remember her Caribbean getaway. But when she reached for her wallet it was gone.
Nancy was the victim of a pickpocket. Even worse, she lost her passport which she
needed to re-board her ship and reenter the United States. Stuck without her passport
and unable to speak a foreign language, Nancy didn't know where to turn for help.
Luckily, her Access America Basics plan included
24-hour emergency assistance. Within minutes, she was on the phone with
an Access America representative who quickly put her at ease. Access America helped
expedite the process for replacing her passport and pay for a new one.
Nancy imagined gazing out at the sunny Saharan horizon when she booked an African
safari, but instead she found herself staring at the four walls of a hospital room.
She contracted malaria from a mosquito bite. The safari was over for Nancy but she
got the care she needed without paying up front, out-of-pocket costs.
Mondial Assistance
(pronounced mawn dyaal), Access America's parent company and the world's largest
provider of travel insurance and assistance, had previously sent a doctor to the
hospital and evaluated the facility where Nancy was a patient. Access America was
able to assure Nancy and her family back home that the hospital would be able to
provide excellent care, and if her condition worsened, emergency medical transportation could be arranged
to move her to another facility.
While Nancy recuperated, Access America arranged for Nancy's trip home and reimbursed
her for the unused portion of her vacation.
Mondial Assistance
is a member of the Allianz
family of companies with operation centers in 26 countries.
When traveling, you never know what sort of emergency or unexpected event can occur.
Access America has travel insurance plans available so that regardless of what
comes up, you will be looked out for during your vacation or trip.